Our Store Policies

Here you will find our policies regarding sales, shipping, returns, refunds & exchanges.

Sales Orders
- All sales orders will be confirmed by E-mail within 24 hours and normally ship to Australian customers within 2-5 business days.
- We reserve the right to vary prices in the event of any supplier price changes, errors or ommissions.
- We also reserve the right to withdraw products from sale at any time, due to errors, ommissions or any other circumstances beyond our control.
- We will notify you in the event that any of the above circumstances occur.
- If we request payment for increased prices, you may either, cancel your order/item by giving notice to us (within seven days), or provide confirmation and method of your additional payment.
- Any items on back-order will be further confirmed by E-mail as to when they will be available. Any lengthy delays for standard items, due to circumstances outside our control, will allow the customer (or us) to request a cancellation for that order/item.
- Your payment will only be processed once your order is ready for shipping.

Order Payments
- All cash sales can be picked up by arrangement once the goods are available.
- Orders paid by Money Order will be processed as soon as the Money Order is received.
- Cheque payment orders will be subject to 3 days clearance time, before shipping.
- EFT payments must be confirmed in our bank account (checked daily) before the order will be processed.
- All Credit Card payments will be subject to authentication, before processing. This includes Card Authorisation, verifying the card issuer, verification of shipping addresses (using white & yellow pages), and/or further contact by Telephone or Email. Use of Generic/Free email services such as Hotmail/Yahoo etc. may delay your order as further verification will be required. If we need further verification (and for all International orders), we will require a faxed or Emailed copy of the front and back of the Credit Card and an additional form of Identification, such as a Drivers Licence. Unfortunately all these checks are necessary due to increased levels of Credit Card fraud.
- Payments for all orders are not processed until the order is ready to ship. However where a deposit is required, the items will not be ordered until this deposit has been received.
- For credit card orders - We will debit your credit card for 20% of the order total at the time the order is placed with the remaining outstanding balance processed when the order is ready for shipping.
- For all other payment methods - We will require the 20% deposit to be paid at the time the order is placed with the remaining outstanding balance due when the order is ready for shipping.

Returns, Refunds & Exchanges
- In order to process a refund, return or exchange please contact us by E-mail, phone etc. to obtain an RA (return authorisation) number.
- You must have a valid reason for the refund, return or exchange (see Returns Policy below).
- When returning the goods, please provide full details of your original order/item & the problem (including):
Order number
Order date
Your name and address
Your email address

Returns Policy
- Within 7 days of receipt of your goods (including gifts), you may return the following items to Bleeding Edge Computers, for exchange, or a full refund (we will also refund the freight cost if the return is because of our mistake):

• Any product in its original condition with original packaging and accessories.
• Any unopened (must be still in its plastic wrap) CD, DVD, software, video game or cassette tape.

• We can only process returns and refunds for items purchased from Bleeding Edge Computers.
• Certain products are covered by the manufacturers warranty only and are otherwise non-returnable. Check the products warranty information field.
• We cannot exchange items unless they are defective or damaged.
• Items that are returned more than 7 days after shipping, will be charged a restocking fee of $ 25 or 15% at our discretion.
• We cannot accept items returned, if they are in an unsellable condition, or if they have missing parts.

Special Exceptions
- Computers systems (standard or custom built). These products cannot be returned once shipped to you. For any problems with the equipment, please contact us, or the Warranty company directly for further assistance.

Refunds
- We'll notify you via e-mail of your refund once we've received and processed the returned item.
- You will receive a refund in the same manner of payment originally used for purchase within 14 business days of our receiving your return.
- If your return is not due to our error, we will deduct the shipping costs from your refund.

Returning a gift?
- You'll receive a gift voucher for the value of your return, which can be used at any time toward your purchases at Bleeding Edge Computers. The gift voucher will be mailed to you at the same address to which the order was shipped.

Did you use a gift or other promotional voucher ?
- If you paid for all or part of an item you want to return with a gift voucher, that part of your refund will be credited to your account, available to use the next time you place an order at Bleeding Edge Computers. This does not apply if the voucher has expired.

Packing and Sending a Return
- Just a few simple steps:
Pack the items along with the invoice (receipt) securely in a box.
Please ensure you use sufficient padding to avoid damage in transit.
All damaged goods remain your responsibility, unless receipt was declined by you due to damage in transit.
You can use the box the items arrived in or another box, if you prefer.

Address the package to -
Bleeding Edge Computers
PO Box 3269
Wamberal NSW 2260
AUSTRALIA

Lost Your Invoice/Receipt ?
- Don't worry ! If you ordered the item yourself, you can still return it.
- What if the item was given to you as a gift, and you don't have the invoice or the order number ? No problem. Enclose a separate sheet of paper noting the name and e-mail address of the person who purchased the gift, along with the reason for your return, and send the package to the returns address above.
- This is for all products except computers.

Warranties
- All warranties will be provided by the respective product manufacturers. You may either contact the manufacturer directly or arrange a return through us. Postage/freight costs will normally be paid by the customer.

Disputes
- Any disputes shall be interpreted in all respects, in accordance with the laws in force, in the State of New South Wales, Australia, and the parties will submit to arbitration at the NSW Office of Fair Trading.

Any further questions ?
Please contact us. Details are on the home page.